Meet the HP Technology Experts
Connect with an HP technology expert to help move your business forward.
Greg and Chris Tinker
Master Technologists
Technical Services Global Escalation
United States
Always On Technology
HP experts have essential skills and knowledge to align service levels with business needs to help de-fuse downtime, improve processes, and accelerate growth.
Always On Technology services include:
Profile
What I can do for you
We routinely resolve some of the most complex issues clients can face in today’s enterprise IT environments. Many of those issues are mission critical, which is why we’re 100% customer focused in our approach. Always cognizant of your business realities, we move in to isolate and repair issues, mitigate problems, and stabilize the situation.
What I do for HP
As HP Master Technologists, we're driven to understand the entire IT environment and lead our team members in doing the same. To that end, we train HP teams on a variety of products, operating platforms, networking protocols, database applications, and more, with the common goal of being able to support your needs in your hour of need.
What I have learned
Helping clients get the most from IT infrastructure is about more than master-level technical capabilities. It’s also about knowing how everything—plans, environments, and people—comes together to impact business.
My background
We're twin brothers, known to our HP colleagues and many of our customers as "The Tinkers." Individually, we’ve followed similar paths to one another, from our training to our each being honored with HP's prestigious Most V aluable Player award. Together, however, we’re more than the sum of our parts. We’re a duo of technical expertise standing ready to confront any mission-critical issue with the unparalleled technical aptitude that you’ve come to expect from HP.
Resources
Videos
Chris & Greg thrive in the heat of the moment - when clients are most anxious about their problems, the Tinkers come in to resolve their issues in the most timely manner. With extensive HP services at their disposal, they seek to restore the client’s confidence and ensure the problem never repeats itself. As Master Technologists, they are often brought in to identify the problem, assess the business impact, ascertain the technology to use, and mitigate the risk.
- Learn more about HP Technical Services›
- CIO — They don't wear capes nor do they have any magic powers, but some IT execs may think of them as superheroes. Identical twins Chris and Greg Tinker, master technologists at Hewlett-Packard, thrive in the heat of the moment, excel in quelling frayed nerves and resolve the toughest, most unexpected IT problems.›
Selected Publications
Linux Troubleshooting for System Administrators and Power Users (coauthored with James Kirkland and David Carmichael). New York: Prentice Hall, 2006.
Dana Gardner of Briefings Direct Podcast & Summary
Chris and Greg Tinker on How Integrated Technical Support is the Future
