Meet the HP Technology Experts
Connect with an HP technology expert to help move your business forward.
Kelvin Pierre
Client Engagement Program Manager
Global Customer Experience
United States
Always On Technology
HP experts have essential skills and knowledge to align service levels with business needs to help de-fuse downtime, improve processes, and accelerate growth.
Always On Technology services include:
Profile
What I can do for you
Clients want to be empowered to locate solutions without engaging HP over the phone. I provide clients with the information they need to identify solutions, create and track support cases, order media, download patches and firmware, access contract and warranty information and several other online features.
What I do for HP
I provide interactive demos and training, emphasizing the benefits of our eServices Portfolio. I customize each demo to address client needs by covering features and services they are most interested in understanding. My primary focus is highlighting the IT Resource Center (ITRC) and HP Support Center.
What I have learned
Our clients want access to information that HP knows about our products. They expect us to know our products and want us to share our knowledge proactively and keep them informed with updates and solutions. Clients want HP to know them and understand their environment, and they want accurate, reliable solutions so they can maintain and improve efficiency.
My background
I started at HP in remote dispatch and later transitioned to an HP-UX System Administration Remote Support Specialist, where I started delivering ITRC training to internal resources. Eventually, I became a Quality Agent for HP-UX, and then a program/project manager. I continue to provide ITRC and eServices training to account and sales teams, as well as their clients.
